Nova Solo B2B Return Policy
Nova Solo’s return policy lasts 30 days from the date of delivery. The purchaser shall not be entitled to return products without Nova Solo written approval.
Nova Solo reserves the right to examine and inspect all returned and exchanged items before deciding whether to issue a credit to your account. The returned item(s) are inspected immediately upon receipt at our warehouse. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state/country law. With the exception of damages covered under warranty, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees apply.
All credit memos issued in relation to returns or claims are not redeemable for cash.
Return Requirements
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be:
- in new/unused condition and
- returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping).
There will be a 20% restocking fee for returned items without original packing, based on the invoice value.
Products that have been assembled will not be accepted for a refund, credit or exchange.
Clearance items are final sale items and cannot be returned or exchanged.