This Privacy Policy explains how NovaSolo Furniture LLC (“NovaSolo”, “we”, “us”) collects, uses and protects information in NovaSolo Business OS, the private business application at app.novasolo.com (the “Platform”). It applies to the Platform only. Shopping on novasolo.com is covered by the novasolo.com Privacy Policy.
1. Information we handle
- User accounts. Name, username, work email, role and a securely hashed password for each person given access. We never store passwords in readable form.
- Activity records. Sign-in events and an audit log of changes made in the Platform (who changed what, and when), plus standard server logs such as IP address and browser type.
- Business data from connected systems. Orders, customers, products, inventory, purchase orders, shipments, customer-service email and accounting records that NovaSolo already holds in its own business systems. This can include the names, contact details and delivery addresses of NovaSolo’s customers.
- Trade partner data. Business contact details and order information of the retailers and partners we work with.
- Team data. Operational staffing information used to run production and the office.
2. How we use it
We use this information only to run NovaSolo’s business: fulfilling and servicing orders, managing inventory, production and logistics, reconciling finances, reporting, securing the Platform and meeting legal obligations. We do not sell personal information, we do not use Platform data for advertising, and we do not use it to train artificial-intelligence models.
3. QuickBooks and other connected services
When an administrator connects NovaSolo’s Intuit QuickBooks company to the Platform:
- We request access only to NovaSolo’s own QuickBooks company, through Intuit’s OAuth 2.0 authorisation. We never see or store QuickBooks passwords.
- The Platform reads accounting data such as accounts, invoices, payments, bills and financial reports to provide finance reporting and reconciliation to authorised NovaSolo staff. It does not create, change or delete records in QuickBooks.
- Access tokens issued by Intuit are stored encrypted, are available only to the Platform’s server and are never shown to users or shared with anyone else.
- QuickBooks data is visible only to NovaSolo users whose role includes finance access. It is not shared with trade partners or any other third party, except service providers acting for NovaSolo under section 4 or where required by law.
- An administrator can disconnect QuickBooks at any time from the Platform or from QuickBooks. On disconnection the stored tokens are deleted immediately, and the Platform’s copy of QuickBooks data is deleted within 30 days unless NovaSolo must keep it for legal or accounting reasons.
Other connected services, including e-commerce, inventory, logistics and email systems, are handled on the same principles: least-privilege access authorised by NovaSolo, used only for the purposes in section 2.
4. Service providers
We use a small number of providers to operate the Platform, such as our server hosting provider and the business systems we connect to. They process information only on our instructions and to provide their service. The Platform’s pages also load web fonts from Google Fonts, which receives your IP address when your browser requests them.
5. Cookies and browser storage
The Platform uses one essential session cookie to keep you signed in, and stores simple display preferences (such as a collapsed menu) in your browser. We do not use advertising or tracking cookies.
6. Security
All traffic is encrypted with HTTPS. Access requires an individual account and is restricted by role. Passwords are hashed, credentials and tokens are kept out of the application code, changes are recorded in an audit log, and the database is backed up regularly. No system is perfectly secure; if we become aware of a breach affecting your information we will notify you as required by law.
7. Retention
We keep information for as long as it is needed for the purposes above and to meet legal, tax and accounting requirements. User accounts are deactivated when access is no longer needed; audit records are kept so that changes to business records remain traceable.
8. Your choices and rights
You may ask to access, correct or delete personal information we hold about you, subject to our legal obligations, by emailing us at the address below. Depending on where you live, you may have additional rights under local law, which we will honour.
9. International processing
NovaSolo operates in the United States, Indonesia and Australia, and our team may access the Platform from those countries. We apply the same protections wherever information is accessed.
10. Changes to this policy
We may update this policy from time to time. The version number and date at the top of this page show when it last changed.
11. Contact
NovaSolo Furniture LLC
3651 Lindell Road, Suite D319, Las Vegas, NV 89103, USA
customerservice@novasolo.com · 833-668-2765